Terms & Conditions

Last updated: September 2026

These Terms apply when you purchase services from The Small Content Desk through smallcontentdesk.com.

By placing an order, you agree to these Terms.

1. About The Small Content Desk

The Small Content Desk provides content planning and social media content creation services for small businesses.

The Small Content Desk is operated by Hulda Hildibrandsdóttir, a sole trader based in Iceland.

Email: hello@smallcontentdesk.com

2. Business customers

Our services are intended for customers purchasing for purposes related to their trade, business, craft or profession.

By placing an order, you confirm that you are purchasing the service for business purposes.

3. Our services

The services and deliverables included in each package are described on the relevant package page at the time you place your order.

Your order may include a tailored content plan, written captions, graphics, social media content, content ideas, posting guidance or other deliverables depending on the package selected.

4. Client questionnaire and materials

After ordering, you will be asked to complete a client questionnaire.

You are responsible for providing accurate and complete information and supplying any photographs, videos, logos, brand materials or other content needed to complete the work.

Delivery times do not begin until we have received the information and materials reasonably required to start your project.

5. Your responsibilities

You confirm that:

• you have the right to provide and use all materials you send to us
• materials you provide do not infringe another person’s copyright, privacy or other rights
• information you provide about your business, products, pricing and services is accurate
• you will review factual information before publishing finished content

You remain responsible for the final use and publication of your content.

6. Delivery

We aim to deliver your project within the timeframe stated on the website, at checkout or in subsequent correspondence.

Delivery may be delayed if required information or materials are not provided on time.

If an unexpected delay occurs, we will contact you as soon as reasonably possible.

7. Project delays and inactivity

If we are unable to progress your project because requested information, materials or feedback have not been provided, the delivery timeframe may be paused until they are received.

Extended client delays may require the project to be rescheduled depending on availability.

8. Revisions

Any revisions included with your package will be described on the package page or in your order confirmation.

Revision requests should relate to the original brief and information provided.

Significant changes in direction, additional deliverables or work outside the original scope may require an additional fee.

9. Payments

Payment is due in full when you place your order unless otherwise agreed in writing.

Prices are shown in GBP unless otherwise stated.

Payments are processed securely by third-party payment providers. The Small Content Desk does not directly store your payment card details.

10. Cancellations and refunds

Because our services are tailored to each client’s business, cancellation and refund eligibility depends on how much work has already been completed.

If you wish to cancel your order, please contact hello@smallcontentdesk.com as soon as possible.

If no work has yet begun, we will normally provide a full refund.

Once work has started, any amount relating to work already completed is non-refundable. If a project is cancelled part-way through, any refund will depend on how much of the agreed work has already been completed.

Once a project has been completed and delivered, payments are non-refundable except where required by applicable law or where the agreed service has not been provided.

Full details are set out in our Refund and Cancellation Policy.

Nothing in these Terms limits any rights that cannot lawfully be excluded.

11. Intellectual property

You retain ownership of the original photographs, videos, logos, text and other materials you provide to us.

Once your order has been paid in full, you receive a perpetual, worldwide licence to use, reproduce, edit and publish the final bespoke content created for your business.

The Small Content Desk retains ownership of its underlying methods, templates, systems, processes and reusable materials.

Any third-party assets remain subject to the licence terms of their respective owners.

12. Portfolio use

We will not publicly use your private client materials or finished project as a portfolio example without your permission.

13. Social media platforms

We are not affiliated with or responsible for third-party platforms such as Instagram, Facebook, TikTok or LinkedIn.

We cannot guarantee reach, engagement, followers, sales or other specific performance results from social media content.

14. Use of digital and AI-assisted tools

We may use appropriate digital and AI-assisted tools as part of our workflow, including for planning, writing, editing, design and organisation.

These tools are used to support the service rather than replace the tailored work provided to you.

We take reasonable care when handling client materials and use them in accordance with our Privacy Policy.

You remain responsible for reviewing factual information relating to your business before publishing any finished content.

15. Limitation of liability

We will provide our services with reasonable care and skill.

To the extent permitted by law, The Small Content Desk will not be responsible for indirect or consequential losses, loss of profit, loss of business opportunity or losses arising from decisions made by social media platforms or other third parties.

Nothing in these Terms excludes liability where it would be unlawful to do so.

16. Confidentiality

We will treat non-public business information supplied for your project as confidential and will use it only as reasonably necessary to provide the service.

17. Governing law

These Terms and any contract between you and The Small Content Desk are governed by the laws of Iceland.

Where permitted by law, disputes relating to these Terms or our services will be subject to the jurisdiction of the courts of Iceland.

Nothing in this section removes any mandatory legal rights that apply regardless of the chosen law.

18. Changes to these Terms

We may update these Terms from time to time.

The Terms that apply to your order are the version in effect when your order is placed.

19. Contact

Questions about these Terms can be sent to:

The Small Content Desk
hello@smallcontentdesk.com